Privacy Policy

Gravesend Model Centre

Last updated: March 2026

Gravesend Model Centre is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you visit our website or purchase products from us.

This policy applies to the website:

www.gravesendmodelcentre.co.uk

1. Who We Are

Gravesend Model Centre is a specialist retailer of model kits, model railways, hobby supplies, and related products.

If you have any questions about this policy or your personal data, you may contact us:

Email: info@gravesendmodelcentre.co.uk
Address: Gravesend Model Centre, Gravesend, Kent, United Kingdom

2. What Information We Collect

We may collect and process the following types of personal data:

Information you provide to us

When you:

  • Place an order
  • Contact us via email or contact form
  • Subscribe to our newsletter
  • Create an account on our website

This may include:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Phone number
  • Order details
  • Payment confirmation (note: we do not store full card details)

Information collected automatically

When you visit our website we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Website usage data

This information helps us improve our website and customer experience.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver orders

  • Process payments
  • Deliver goods
  • Provide order confirmations
  • Provide customer support

To manage our business

  • Improve website performance
  • Analyse purchasing trends
  • Manage inventory

To communicate with you

  • Respond to enquiries
  • Send order updates
  • Send marketing emails (only if you have opted in)

4. Marketing Communications

If you choose to subscribe to our marketing emails, we may occasionally send:

  • Product updates
  • New product launches
  • Special offers
  • Hobby news and events

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

5. Sharing Your Information

We only share your information when necessary to operate our business, such as:

Payment providers
To securely process payments.

Delivery companies
Such as Royal Mail, courier services or logistics providers to deliver your order.

Website hosting and IT providers
Who support the operation of our website.

We do not sell or rent your personal data to third parties.

6. Cookies

Our website uses cookies to improve user experience and analyse website traffic.

Cookies help us to:

  • Remember your preferences
  • Analyse website performance
  • Improve navigation
  • Support shopping basket functionality

You can control cookies through your browser settings.

7. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure website hosting
  • Encrypted payment systems
  • Restricted access to customer data

Your personal data will only be retained for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent for marketing communications

To exercise these rights please contact us.

9. Complaints

If you are unhappy with how we handle your personal data, you may contact the Information Commissioner’s Office (ICO).

Website:
https://www.ico.org.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.