Terms & Conditions
TERMS & CONDITIONS
Gravesend Models & Wargames Ltd & Gravesend Railway & Diecast Terms & Conditions
These are the Terms and Conditions of Gravesend Models & Wargames Ltd & Gravesend Railway & Diecast register No 12782820 Registered Office 65 High Street , Gravesend Kent DA110BB. We reserve the right to amend these Terms and Conditions from time to time. It is important that users of this website check the Terms and Conditions each time they place an order and ensure that they accept the current Terms and Conditions.
By placing an order you are deemed to have accepted our Terms and Conditions. A binding contract will only have been entered into once we have sent confirmation of receipt of your order in writing and providing that the conditions of any relevant promotional offers have been complied with. We reserve the right to cancel any orders that do not comply with the conditions of promotions and offers and refund payment.
Prices featured are in £ sterling including VAT at the current rate and exclusive of delivery charge. We reserve the right to amend prices from time to time.
All products on the Gravesend Model Centre website are featured subject to availability. If the products you order are out of stock you will be notified and offered the option to accept alternative products or to cancel your order. Any monies paid will be refunded to you.
All photographs are for illustrative purposes only. Please read carefully the product descriptions.
Payment can be made by Credit Card or Debit Card. Payment will be debited to your account before dispatch of your order.
Confirmation of Order
You will receive confirmation of your order either by way of a Reference number if booking by telephone or by email if ordering online. We have the right to refuse any order.
Cancellation of Orders
In order to cancel an order before it has been dispatched it is essential that you call us immediately and confirm in writing either by email or fax. We do not accept cancellation of any order by telephone. Your order will then be cancelled and any payments made will be refunded to you. Refund payments for cancelled orders will be made to the account originally charged.
Upon receipt of your order please check the contents carefully as shortages/discrepancies/damages must be notified within 48 hours.
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. As per the EU Distance Selling Directive, you are entitled to return ordered goods within 14 days of receipt if you change your mind. This period is extended to 30 (thirty) days for faulty/damaged goods. This period begins on the day after you (or any person who you nominate to take delivery), receive the Goods. This is the “cooling off period”.
We will always offer you either a repair, exchange or refund. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
The returned goods must be unopened and unused and in the same condition as when dispatched by Gravesend Model Centre. If you wish to return goods under these circumstances you must do the following: –
Telephone us to say which items you wish to return. When returning goods we recommend that you obtain proof of postage.
We shall refund the cost of the goods, minus the postage charge, to the original account charged. Once the returned goods have been received in a satisfactory condition we shall refund the original account charged within 14 days. Customers are liable for the costs involved in returning unwanted goods to us.
If the goods you receive are damaged please contact us immediately. You can return the damaged products for a replacement or full refund. Do not use express services to return items to us or we will be unable to refund you the full cost paid. Postage refund will not exceed the amount originally paid. If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.
We deliver throughout the UK and Overseas. We endeavour to dispatch orders within 48 hours of receipt. Orders will only be dispatched once payment has been received. Orders are sent by Second Class Royal Mail or Hermes and are usually received within 2 – 3 days. Please be advised that we request our customers to fill the address details at the time of placing the order. If our customer has placed the order with a wrong address then we will not be held responsible for them not receiving the item. If you haven’t received you order within 5 days of receiving confirmation of despatch please contact us by telephone or email. We will trace your order and try and ensure that you receive it as quickly as possible. We endeavour to achieve our delivery targets but we will not be liable for any loss caused to you by late delivery
Thawte Encryption provides very high levels of internet and physical security to ensure sensitive information is never compromised. Including 128 bit encryption. Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.
This is the privacy notice of Gravesend Models & Wargames Ltd & Gravesend Railway & Diecast In this document, “we”, “our”, or “us” refer to Gravesend Models & Wargames Ltd & Gravesend Railway & Diecast We are company number 12782820 and are registered in England. Our registered office is at 65 High Street Gravesend , Kent , DA110BB
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR) which comes into force on 25th May 2018.
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org .
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The basis on which we process information about you
The law requires us to determine under which of six defined basis we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
Verify your identity for security purposes
Sell products to you
Provide you with our services
Provide you with suggestions and advice on products, services and how to obtain the most from using our website.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at Gravesendmodlecentre@gmail.com
3. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
4. Reviews you post on our website
Our website at Gravesendmodelcentre.com allows you to post reviews about the product or service you have purchased with a view to that information being read or used by other people.
We do not specifically use this information except to allow it to be displayed on our website.
We do store it, and we reserve a right to use it in the future in any way we decide.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete your review with your personal information that you have posted. You can make a request by contacting us at sales@email@example.com.
5. Information relating to your method of payment
Our site uses an online ordering system for customers to request information, products, and services. We collect visitor’s contact information (like their names, address, telephone number and e-mail address). Our website uses Paymmentsense and industry-standard SSL protocols to provide secure credit card and payment transactions. When you place an order, your credit/debit card information is encrypted and then sent over the internet, no one can read or access the data that is being transmitted). Contact information from the order form is used to send orders and information about our company to our customers. Financial information that is collected is used to charge the user for products and services. At the point of payment, you are transferred to a secure page on the website of Paymentsense That page may be branded to look like a page on our website, but it is not controlled by us.
6. Sending a message to our customer support team
When you contact us through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When you fill out a web-form to sign up to a newsletter, download a resource, such as a brochure, or enquire about a product, we may ask you to provide certain personal information, including your:
By completing the form and ticking the relevant boxes you are providing your consent for Gravesend Models & Wargames Ltd & Gravesend Railway & Diecast to process your personal data, and this is the legal basis we are relying on to do so.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience, and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Our website uses third party cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
An example is that we use Google Analytics to measure the performance of our website.
We may use the information we obtain from your use of our cookies for the following purposes:
To improve the website’s usability;
To analyse your use of our website;
To provide certain interactive functionality, such as remembering your answers to previous questions on a multi-page questionnaire.
Most browsers allow you to refuse to accept cookies, and to delete ones that have been placed on your computer.
9. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice). No such information is personally identifiable to you.
10. Data may be processed outside the European Union
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If your data is transferred outside of the EU it will be done so to allow us to perform any contractual obligations that are required to provide the services, you have requested from us.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
11. Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you may send us a request at sales@firstname.lastname@example.org .
After receiving the request, we will tell you when we expect to provide you with the information. This information must be provided free of charge, unless the request is manifestly unfounded or excessive, particularly if it is repetitive. We will endeavour to supply this information without delay and at the latest within one month of receipt. If the request is complex or numerous we can extend this period by a further two months. You will be informed, if this is the case, within one month of the request with an explanation as to why it is necessary
12. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at Gravesendmodelcentre@gmail.com
This may limit the service we can provide to you.
13. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
14. Use of site by children
We do not collect the personal information for children under the age of 13. We are prohibited from conditioning a child’s participation in an activity on the child disclosing more personal information than is reasonably necessary. In cases where we have inadvertently collected personal information of a child, the parent can always review this information, choose to have this information deleted from our records and refuse to permit further collection or use of this information.
If you are under 18, you may use our website only with consent from a parent or guardian.
15. How you can complain
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/global/contact-us/
16. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
To provide you with the services you have requested;
To comply with other law, including for the period demanded by our tax authorities;
To support a claim or defence in court.
You may request a copy of our retention policy by emailing us at Gravesendmodelcentre@gmail.com
17. Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. This policy was last updated in May 2021.
19. Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely.
Any sensitive information is encrypted and protected while in transit with 256 Bit SSL encryption. When you are on a secure page, a padlock icon will appear on the address bar of web browsers such as Google Chrome.
All financial transactions are processed through a gateway provider and are not stored or processed on our servers.
Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and we also recommend you change your password regularly.
20. Connection Encrypted: High-grade Encryption (AES- 256 bit)
In simple terms this means that it is very difficult for unauthorised people to view information traveling between computers. It is therefore very unlikely that anyone can read the pages on https://www.Gravesendmodelcentre.com & Gravesendmodelcentre.co.uk traveling over the network (Internet).
We comply with PCI DSS.
What Personal Information About Customers Does Gravesend Model Centre Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Gravesendmodelcentre. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use “cookies,” and we obtain certain types of information when your Web browser accesses our website.
E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your “Subscription” preferences by logging into your account.
Do We Share the Information We Receive?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.
21. Which Information Can I Access?
Gravesend Model Centre gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.
If you choose to visit Wonderland Models, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of our country. If you have any concern about the privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the “Contact Us” link on the side menu, and we will try to resolve it or by emailing us at Gravesendmodelcentre@gmail.com
Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
22. WE DO NOT HOLD CUSTOMER CREDIT CARD INFORMATION ON OUR SERVER
For security purposes the Gravesend Model Centre server logs the IP address of any computer or device connecting to it. We do not process or use this information however, it could be used in the event of any anti-fraud investigations or potential breaches of Wonderland Models systems.
If it should be determined that any condition within this agreement is deemed unlawful this shall not affect the remaining conditions.
No promises and or representations of any kind, express or implied, are given as to the accuracy of any of the information contained within this website or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss, or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any information or material contained in this website. We shall also not be held responsible for any consequential loss suffered as a result of our failure to fulfil any order.
The information and prices shown on this website are updated from time to time and therefore may have changed when you come to place an order. Whilst every effort is made to ensure accuracy, errors can occur. You are strongly advised to check all details of your order carefully at the point of order.