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Gravesend Model Centre
Last updated: March 2026
We want you to be satisfied with your purchase from Gravesend Model Centre. This policy explains how returns, exchanges and refunds are handled.
Under the Consumer Contracts Regulations 2013, customers purchasing online have the right to cancel their order within 14 days of receiving the goods.
You then have a further 14 days to return the item.
To cancel an order please contact us with:
Returned items must:
We reserve the right to reduce a refund if the item shows signs of use or damage.
If an item arrives:
Please contact us within 48 hours of delivery.
We may ask for:
In these cases we will offer:
Return postage will be covered where the item is faulty or incorrect.
The following items may not be eligible for return unless faulty:
Refunds will be processed once the returned item has been received and inspected.
Refunds will be issued to the original payment method within 5–10 working days.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked delivery service, as we cannot be responsible for lost returns.
Where possible we are happy to exchange items for an alternative product of equal value.
Please contact us before returning an item so we can arrange the exchange.
For all returns enquiries please contact:
Gravesend Model Centre
Email: info@gravesendmodelcentre.co.uk
Website: www.gravesendmodelcentre.co.uk