Gravesend Model Centre

Last updated: March 2026

This policy explains how orders placed through www.gravesendmodelcentre.co.uk are processed and delivered.

1. Order Processing

Orders are normally processed within 1–2 working days after payment has been received.

Orders placed:

  • Monday–Friday are processed during normal business hours.
  • Weekends or bank holidays will be processed the next working day.

During busy periods such as Christmas or special hobby releases, processing times may be slightly longer.

2. Delivery Methods

We use trusted UK delivery partners including:

  • Royal Mail
  • Courier delivery services

The delivery method used will depend on:

  • The size of the order
  • Weight of the parcel
  • Delivery destination

3. Delivery Times

Estimated delivery times within the UK:

ServiceEstimated Delivery Time
Standard Delivery2–5 working days
Tracked Delivery1–3 working days

Please note delivery times are estimates and not guarantees.

Delays may occasionally occur due to:

  • Postal service disruption
  • Weather conditions
  • Seasonal demand
  • Industrial action

4. Delivery Charges

Delivery costs are calculated at checkout and depend on:

  • Parcel size and weight
  • Delivery location
  • Shipping service selected

Any applicable delivery charges will be clearly displayed before completing your order.

5. Missed Deliveries

If a delivery attempt is missed:

  • The courier may leave a card
  • The parcel may be taken to a local depot or collection point
  • Redelivery may need to be arranged directly with the courier

If a parcel is returned to us due to failed delivery attempts, additional postage costs may apply to resend the order.

6. Incorrect Delivery Details

Customers are responsible for providing accurate delivery details at checkout.

If an incorrect address is supplied, we cannot guarantee successful delivery.

If the order has not yet been dispatched, please contact us immediately so we can attempt to update the address.

7. Lost or Delayed Parcels

If your order has not arrived within 7 working days, please contact us so we can investigate with the delivery provider.

We will work with the courier to resolve the issue as quickly as possible.

8. International Delivery

At present we primarily deliver within the United Kingdom.

If international shipping becomes available, additional charges and customs requirements may apply.

9. Contact

For delivery enquiries please contact:

Gravesend Model Centre
Email: info@gravesendmodelcentre.co.uk
Website: www.gravesendmodelcentre.co.uk